Product Disclaimer
At THEFLUENCERS, we take pride in offering high-quality products, although please note that product images displayed on our website undergo enhancement during post-production, which may result in slight color variations from the actual product.
Return & Refund Policies
We want you to be completely satisfied with your purchase. If you need a refund, our 15-day return and refund policy ensures a smooth process.
You have 15 days from the date of receiving your product to initiate a refund request. Once approved, the return process will take an estimated 4-5 days. To qualify for a refund, please ensure that the item is returned with all original tags attached, in an unworn, unused, and unwashed condition, exactly as you received it. Kindly include the invoice or any other evidence of purchase.
The refund will be initiated promptly upon receiving the returned product. Please allow 3-5 business days for the refund to reflect in your original form of payment. Please be aware that returns of products showing signs of use, washing, or soiling may not be accepted, as we aim to maintain the highest quality for all our customers.
Damages and Issues
We understand the importance of receiving products in impeccable condition. Upon receiving your order, we urge you to inspect it thoroughly. If you notice any damage, defects, or missing items, please get in touch with our support team immediately at [support email/phone number]. We’re here to assist you.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including discounted items and gift cards. If an order was placed during a sale and is returned, only the amount you originally paid will be refunded; the current product price will not be included in the refund.
Exchanges
Your satisfaction is our priority, and we’re pleased to offer an exchange option within our 15-day exchange policy.
If you wish to exchange a product, you have 15 days from the date of receiving it to initiate the exchange request. Once approved, the exchange process will take approximately 6-7 days. To qualify for an exchange, ensure the item is returned in its original condition, with all tags intact, unused, and unwashed. Provide the invoice or evidence of purchase to facilitate the process.
Once we receive the original product at our warehouse, the exchange will be processed. Please allow 6-7 business days for the exchange to be completed. You’ll receive the new shipping details as soon as your new product is ready to be dispatched.
Cancellation Policies
Please consider your purchase carefully, as once an order has been dispatched, it cannot be canceled. Should you wish to cancel an already-shipped item, you will need to receive it first and then initiate the return process.
At THEFLUENCERS, we’re committed to ensuring your shopping experience is exceptional from start to finish. If you have any questions, or concerns, or need assistance with the refund, exchange, or cancellation process, feel free to contact our dedicated support team .